Our commitment to our customers
Our Mission
Safely delivering reliable project and consulting solutions that improve performance through effective change management and training
Our Values
Safety
Safety is not a priority that changes—it is a core value. We believe safe execution is the foundation of successful projects, reliable assets, and strong organizations. We actively promote a culture that protects people, equipment, and the environment while continuously improving safety performance.
People
People are the foundation of everything we do. We prioritize safety, respect, and development, believing that sustainable improvement comes from engaged teams equipped with the right skills, training, and support to succeed.
Integrity
We act with honesty, transparency, and professionalism in every interaction. We do what we say we will do, make decisions grounded in facts and ethics, and always place safety, quality, and long-term value ahead of short-term gains.
Collaboration
We work as trusted partners alongside our clients and stakeholders. Through open communication, shared ownership, and effective change management, we align teams, break down silos, and deliver solutions that are practical, scalable, and sustaining.
Accountability
We take ownership of outcomes. From safe execution and quality delivery to cost control and performance improvement, we hold ourselves accountable for results that matter and are measurable.
Cassie Kerns
Founder & Principal Consultant
Cassie Kerns is a reliability leader with over a decade of experience helping industrial organizations improve maintenance and reliability performance in complex, high-risk environments. Her background spans enterprise reliability programs, CMMS transformations, and hands-on reliability execution across heavy manufacturing. She holds a Bachelors degree in Mechanical Engineering with a minor in Reliability and Maintainability from University of Tennessee, Knoxville (Go Vols!).
Cassie believes the most common reason reliability initiatives fail isn’t technical, it’s how organizations manage change with their people. Tools, standards, and best practices only work when they are understood, trusted, and owned. Her work focuses on aligning teams, processes, and systems so improvements are practical, adopted, and sustained.
Known for a direct, data-driven, and pragmatic approach, Cassie brings clarity and structure to change efforts so organizations can move forward with confidence.
She lives in the beautiful mountains of Asheville, North Carolina with her husband, Tim. Their grown daughter, Makayla, is based in Nashville and works in the music industry, but has mastered the art of turning the world into her office. As a family, they value curiosity, adventure, and a strong sense of community.
Austin Harvie
Founder & Principal Engineer
Austin Harvie has worked in the forest products industry since 2009 in maintenance, reliability, and engineering management roles. He started his career in the wood products industry in capital engineering. Later he transitioned to the pulp and paper industry where he has held multiple leadership roles managing maintenance and reliability departments, as well as, corporate engineering teams.
In his career, Austin has driven optimization of project design and execution practices, potential problem analysis, stage gate implementation, and engineering standards review and development. He has built-up and optimized vibration analysis and lubrication programs across multiple sites. Austin has also driven implementation of precision maintenance practices, work management best practices, PM optimization, and BOM creation / validation efforts.
Austin holds Bachelors degrees in Mechanical Engineering, Biochemistry, and Genetics and Cell Biology from Washington State University.
Currently, Austin lives in the Asheville, NC area with his family. Austin and his wife, Maura, enjoy exploring everything the beautiful Blue Ridge mountains has to offer with their three children; Fiona, Maeve, and Liam
